Refund policy

At Pura Vida Coffee, we aim to ensure your satisfaction with our products. If for any reason you are not satisfied with your purchase, please refer to our return policy below:

1. Eligibility for Returns:

• Returns are accepted within 30 days of purchase.

• The product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items:

• Opened coffee bags or perishable items.

• Gift cards or promotional items.

3. Return Process:

• To initiate a return, contact our customer service team at puravidacoffeenl@gmail.com with your order details.

• Once your return is approved, you will receive instructions on shipping the item back.

4. Refunds:

• Refunds will be processed within 7 business days of receiving the returned item.

• Refunds are issued to the original payment method.

5. Shipping Costs:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.